This website (the “Site”) is owned and operated by Querencia (“Querencia,” “we,” “us,” or “our”). By accessing, browsing, or using the Site in any manner—including viewing pages, creating an account, or placing an Order—you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the “Terms”) and by the policies referenced in them. If you disagree with any provision, you must immediately cease use of the Site. We may amend these Terms at any time in our sole discretion. Amendments are effective upon posting to the Site and govern all subsequent access and use. Continued access or use constitutes acceptance of the amended Terms.
1) Site activity and acceptance
— The Site displays and promotes the sale of products offered by Querencia (the “Products”).
— These Terms govern Users and Querencia with respect to browsing, account creation, and online orders (each, an “Order”).
— The Site may offer account features, mailing list sign-ups, and promotional activities. Users must provide accurate information, keep credentials secure, and comply with all policies posted on the Site.
2) Site content and intellectual property
— The Site, its text, graphics, photographs, logos, product names, and other content (collectively, the “Content”) are owned by Querencia or its licensors and are protected by intellectual-property laws.
— No license is granted. Any use, reproduction, modification, publication, distribution, display, scraping, or derivative use of the Content is prohibited without prior written consent.
— The Site is for personal, non-commercial use only. Products are not offered for resale.
3) Third-party content and services
— The Site may reference or surface content, features, or links operated by independent third parties (“Third-Party Content/Services”).
— Querencia does not control or endorse Third-Party Content/Services, makes no representations regarding their accuracy or security, and, to the maximum extent permitted by law, disclaims liability arising from their use.
— Third parties may collect information directly when you interact with their features; their processing is governed by their own notices.
4) Product information
— Product details, availability, and pricing on the Site are provided for descriptive purposes and may change without notice.
— Display characteristics (including color/finish) depend on User device settings; variations may occur.
— Despite reasonable efforts, inadvertent errors (including pricing or availability) may occur; Querencia may correct any error and cancel affected Orders before or after submission, with any charge reversed/refunded.
5) Product purchase (eligibility; non-resale)
— Only natural persons with capacity to contract may place Orders for personal use.
— Users must provide true, current, and complete information at checkout and may not purchase using another’s identity without authorization.
— Querencia may limit quantities per person/household/account and refuse sales to resellers.
6) Order processing (acceptance; cancellations)
— Prior to submission, Users must review checkout details and acknowledge these Terms.
— An email “Order Summary” acknowledges receipt but does not constitute acceptance.
— Acceptance occurs only when Products are dispatched and a shipment confirmation is issued; at that time a contract for the shipped items is formed.
— If some items are unavailable, Querencia may ship available items, split shipments, or cancel all/part of an Order after notifying the User.
— Querencia may refuse or cancel any Order at its discretion (including suspected fraud, abuse, resale, or operational constraints).
7) Payments
— Accepted payment methods are shown at checkout. Authorization holds or verification may occur; charges post upon acceptance/shipment unless otherwise stated.
— Payments are processed by third-party payment processors; Querencia does not store full card numbers.
— Encryption and other safeguards are used; however, to the extent permitted by law, Querencia is not responsible for acts or omissions of independent payment processors.
8) Shipping and delivery
— Delivery options, carriers, and destinations are shown at checkout; tracking may be provided upon dispatch.
— Delivery estimates are guidelines only and run from dispatch. Delays can occur beyond Querencia’s control (for example, carrier issues, weather, customs, strikes, or force-majeure events).
— If delivery fails after reasonable attempts and is returned, User should contact us promptly for instructions.
9) Pricing and taxes
— Prices are shown in USD and exclude applicable shipping and taxes unless stated otherwise.
— Applicable sales or use tax will be added at checkout where required by law; Users are responsible for any obligations not collected.
— In case of published pricing errors, Querencia may cancel and refund the affected Order.
10) Use restrictions; security; anti-fraud
— Prohibited conduct includes: automated access or scraping, rate-limiting evasion, circumvention of security controls, interference with Site operation, false or speculative Orders, reselling, impersonation, and any unlawful or abusive activity.
— Querencia may monitor use for security and fraud-prevention, suspend or terminate access, refuse or cancel Orders, and cooperate with law-enforcement where appropriate.
11) Defective or non-conforming products
— Inspect deliveries upon receipt and report any visible damage promptly.
— To the extent permitted by law, remedies for defective, damaged, or non-conforming Products are limited to those set out in the Site’s Return Policy (repair, replacement, or refund, as applicable).
— No remedy applies where issues arise from misuse, neglect, alteration, or failure to follow care instructions.
12) Exchanges and returns
— Exchanges and returns, where available, are governed by the Site’s Return Policy, which is incorporated by reference. Follow the instructions provided there (including any return authorization process and condition requirements).
13) Disclaimer of warranties
— THE SITE, ITS CONTENT, AND ANY FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
— TO THE FULLEST EXTENT PERMITTED BY LAW, QUERENCIA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND MAKES NO WARRANTY THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.
14) Limitation of liability
— TO THE FULLEST EXTENT PERMITTED BY LAW, QUERENCIA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE, THE CONTENT, OR ANY PRODUCTS.
— IN ALL EVENTS, QUERENCIA’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PRODUCT SHALL NOT EXCEED THE AMOUNT PAID FOR THAT PRODUCT; FOR NON-PRODUCT CLAIMS, THE GREATER OF USD $100 OR THE AMOUNT PAID (IF ANY) TO ACCESS THE RELEVANT FEATURE GIVING RISE TO THE CLAIM.
— THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
15) Indemnification
— The User agrees to indemnify, defend, and hold harmless Querencia and its affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to the User’s breach of these Terms, misuse of the Site, violation of law, or infringement of any third-party right.
16) Claimed copyright infringement (DMCA)
— If you believe material on the Site infringes your copyright, send a notice pursuant to 17 U.S.C. § 512 to Querencia’s Copyright Agent with the following:
— your name, address, telephone number, and email;
— identification of the copyrighted work claimed to have been infringed;
— identification of the allegedly infringing material and its location on the Site;
— a statement of good-faith belief that use is not authorized by the copyright owner, its agent, or the law;
— a statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and
— your physical or electronic signature.
Copyright Agent: atelierquerencia@atelierquerencia.com (Subject: “DMCA Notice”).
Submission of a counter-notification must follow 17 U.S.C. § 512(g).
17) Choice of law and venue
— These Terms and any dispute arising out of or relating to the Site or Products are governed by the laws of the United States and the State of California, without regard to conflict-of-laws principles.
— The state and federal courts located in Los Angeles County, California shall have exclusive jurisdiction and venue; the parties consent to personal jurisdiction there.
18) Communications
— Questions about Orders or these Terms may be directed to atelierquerencia@atelierquerencia.com via the contact mechanism provided on the Site.
19) Miscellaneous
— Headings are for convenience only and do not affect interpretation.
— If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force, and the invalid provision shall be deemed modified to the minimum extent necessary to reflect the parties’ intent.
— No waiver of any breach constitutes a waiver of any other or subsequent breach.
— You may not assign these Terms without prior written consent; any attempted assignment in violation is void. Querencia may assign these Terms in connection with a reorganization, merger, or sale of assets.
— Performance is excused to the extent prevented by events beyond reasonable control (force majeure).
— These Terms, together with incorporated policies, constitute the entire agreement between User and Querencia regarding the Site and Products.
— Any unauthorized reproduction, even partial, of these Terms and Conditions is strictly forbidden.